Returns & Exchanges
At MyFlowers, we strive for perfection in every petal, but if your arrangement arrives less than fresh, we offer a 24-hour satisfaction guarantee to ensure your floral experience is nothing short of beautiful. Please contact our support team immediately to initiate a replacement or refund for any quality-related concerns.
Capture the Moment
Take a clear photograph of the flowers within 24 hours of delivery to document any quality issues or damage sustained during transit.
Contact Support
Email our customer care team at support@myflowers.com with your order number and the photos attached to initiate your request.
Review Process
Our floral experts will review your submission within one business day to determine if a full refund or a fresh replacement is the best solution.
Resolution Delivery
Once approved, we will either dispatch a new arrangement to your recipient immediately or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing