Frequently Asked Questions
Everything you need to know about your floral delivery.
How do I ensure my flowers stay fresh?
We recommend trimming the stems at a 45-degree angle upon arrival and placing them in a clean vase with room-temperature water and the provided flower food. Keep them away from direct sunlight and drafts.
Do you offer same-day delivery?
Yes, same-day delivery is available for orders placed before 1:00 PM in the recipient's time zone. Please note that this service may be limited during peak holidays like Valentine's Day.
What happens if the recipient is not home?
If the recipient is unavailable, our couriers will leave the arrangement in a safe, shaded area or with a neighbor, and leave a notification tag on the door.
Can I customize a bouquet?
Absolutely. While we offer a wide range of curated designs, you can contact our floral specialists directly to create a bespoke arrangement tailored to your specific preferences.
What is your return policy for perishable items?
If your flowers arrive damaged or wilted, please contact us within 24 hours with a photo of the arrangement. We will gladly provide a replacement or a full refund.
Can I track my order status?
Once your order has been dispatched, you will receive a confirmation email with a tracking link to monitor the delivery progress in real-time.